Shipping policy

Last updated: August 28, 2026

This policy applies to orders placed through Oh Collègue and 9to5Dawgs. Our products are made to order by production partners, including Printify and its print providers.

1. On-demand production

Most orders require 2 to 7 business days of production before shipment. This is an estimate and may vary by product, production partner, season and order volume. Saturdays, Sundays and public holidays are not business days.

2. Estimated transit times

After production and carrier pickup, typical transit estimates are:

• France and the European Union: approximately 3 to 10 business days;
• United States: approximately 3 to 8 business days;
• other available destinations: approximately 7 to 20 business days.

The estimated total delivery time is the production time plus transit time. A more specific estimate displayed during the order process takes priority. For consumers protected by European Union rules, unless a different delivery period is expressly agreed, delivery will occur no later than 30 days after the order.

3. Shipping charges

Applicable shipping charges are displayed before the order is submitted. They depend on the destination, product, number of parcels and available delivery method. Any shipping promotion applies according to the terms shown at checkout.

4. Split shipments

Items in the same order may be produced by different facilities and arrive in separate parcels on different dates. You may therefore receive more than one tracking number. This does not create any additional charge beyond the amount displayed when the order was placed.

5. Tracking

When tracking is available, a tracking link or number is sent to the email address used for the order. Tracking information can take up to 48 hours to update after shipment is announced.

6. Delivery address

You are responsible for providing a complete and accurate address. Contact support@colleagues.shop immediately if you notice an error. Changes cannot be guaranteed once production or shipping has started. Where permitted by law, the cost of reshipping an order returned because of an incorrect or incomplete address or because it was not collected may be charged to the customer.

7. Delays

Delivery dates are estimates unless we expressly commit to a specific date. Peak periods, customs inspections, severe weather, labor disputes and carrier incidents can cause delays. If delivery exceeds the agreed period or, where applicable, 30 days, contact us so that we can investigate and provide the remedies required by law.

European Union: if we do not deliver within the agreed period, or within 30 days where no other period was agreed, you retain the remedies provided by mandatory consumer law, including the right to set an appropriate additional period and, where the legal conditions are met, cancel for a refund.

United States: we will ship within the time stated at checkout or in the applicable offer. If no shipment time is stated, we will ship within 30 days. If we cannot meet the applicable shipment deadline, we will notify you, provide a revised date, and offer the choice required by law between accepting the delay and cancelling the unshipped order for a prompt full refund.

Tell us before ordering if delivery by a particular date — such as a birthday, farewell or team event — is essential. Unless we expressly confirm such a commitment, we cannot guarantee delivery by a specific event date.

8. Parcel marked delivered but not received

Check the delivery address, safe places, neighbors and the carrier’s information. Then contact support@colleagues.shop promptly with your order number. We will open a carrier investigation where available. Risk passes to a consumer in accordance with applicable law, including upon physical possession where European consumer protection rules apply.

9. Damaged parcels

Keep the product and packaging and send us clear pictures of the parcel, label and item. We will provide an appropriate no-cost remedy for damaged or non-conforming products in accordance with our return policy and your statutory rights.

10. Customs, taxes and import charges

International orders may be subject to duties, taxes or handling charges imposed by the destination country. When these amounts are not collected at checkout, the authorities or carrier may charge them to the recipient. Available information is displayed before purchase wherever possible, and local rules continue to apply.

11. Contact

For delivery questions, contact support@colleagues.shop.