Refund policy
Last updated: August 28, 2026
This policy applies to orders placed through Oh Collègue and 9to5Dawgs. Before sending anything back, contact us at support@colleagues.shop and include your order number.
1. Made-to-order products
Our products are printed or manufactured on demand by production partners. The fact that a product is made on demand does not by itself remove a consumer’s statutory rights. However, goods made to a customer’s specifications or clearly personalized may be excluded from a statutory cancellation right where applicable law permits.
2. Cancellation right for non-personalized products
For consumers in the European Union, and wherever applicable law provides a cancellation right, you may notify us that you wish to cancel your purchase of a non-personalized product within 14 calendar days after receiving it, without giving a reason.
After notifying us, you have 14 days to return the product. You may handle the product only as necessary to establish its nature, characteristics and functioning. Where permitted by law, any loss in value caused by excessive handling may be deducted from the refund.
For customers in the United States, we do not generally accept change-of-mind returns for made-to-order products unless a product page or promotional offer expressly states otherwise, or applicable law requires it. This does not limit the remedies below for defective, damaged, incorrect or misdescribed products.
3. Personalized products
Unless mandatory law provides otherwise, the cancellation right does not apply to goods made to your specifications or clearly personalized, including products for which a picture, artwork, wording, name or layout was created or adapted specifically at your request.
This exclusion never applies to a product that is defective, damaged, not as described, or different from the personalization you approved. In those cases, the remedies below and all applicable statutory rights remain available.
4. Defective, damaged or incorrect products
If an item arrives damaged, has a printing or manufacturing defect, or is not what you ordered, contact support@colleagues.shop as soon as possible. Include your order number, a description of the issue, and clear pictures of the product, packaging and shipping label where relevant.
After reviewing the issue, we will provide a no-cost remedy, usually a replacement or reprint. If bringing the product into conformity is impossible, disproportionate, or not completed within the period required by law, a full or partial refund may be issued. This process does not limit any statutory conformity warranty or other mandatory consumer right.
5. How to request a return
- Email support@colleagues.shop before returning anything.
- Include the order number, the affected items and the reason for the request.
- Wait for our return instructions. Because products are made by different partners, the return address can vary.
Do not send a parcel directly to a production partner or to an address printed on the parcel without our written instructions. Unless we instruct you otherwise, the seller’s contact address is: Sainte-Victoire Ventures LLC, 102 Gold Ave SW, PMB 347, Albuquerque, NM 87102, United States.
6. Return shipping costs
For a change-of-mind return of a conforming, non-personalized product, you are responsible for the direct return shipping costs unless applicable law or a promotional offer states otherwise. We cover the necessary costs of resolving a defective, damaged, incorrect or non-conforming item.
7. Refunds
Refunds are issued to the original payment method unless you expressly agree to another method at no additional cost. For a valid statutory cancellation, we refund all sums due, including the initial standard delivery charge where required by law, within 14 days after receiving the cancellation notice. We may withhold the refund until we receive the product or evidence that it has been sent back, whichever occurs first.
Any extra amount paid for a delivery method more expensive than our standard option is not refundable unless applicable law requires otherwise. Your bank or payment provider may need additional time to display the refund.
8. Size, color, address or personalization errors
Review sizes, colors, text, pictures, previews and addresses carefully before placing an order. Contact us immediately if you notice an error. We will try to correct it before production begins, but cannot guarantee that this will be possible. Once production has started, an error in information approved or supplied by the customer generally cannot be cancelled, exchanged or refunded, subject to mandatory legal rights.
9. Statutory warranties
Consumers retain all mandatory warranties and remedies that apply in their place of residence. For consumers protected by French or European Union law, this includes the statutory conformity warranty, which generally covers defects appearing within two years after delivery. Nothing in this policy limits those rights.
10. Model cancellation form
This form may be used only where a statutory cancellation right applies:
To Sainte-Victoire Ventures LLC, 102 Gold Ave SW, PMB 347, Albuquerque, NM 87102, United States — support@colleagues.shop
I hereby give notice that I cancel my contract of sale for the following goods: [complete].
Ordered on / received on: [complete].
Order number: [complete].
Consumer’s name and address: [complete].
Date: [complete].
Signature, only if submitted on paper: [complete].